Do bugs speak? ------------------------ Yes, they do. People speak different languages like English, German, French, Chinese etc. But is communication to bugs possible? It is important to understand them, because they really tell us something. There is valuable information underlying the defects of a software, and information mining from defects promises for improvements in terms of quality, time, effort and cost. In this session, I will provide what kind of information and insights we collected from the bugs in my project. We have constructed lots of dashboards and monitoring graphs to trace the progress of resolution of bugs and see other trends. We had a separate dashboard to focus on escaped bugs. By this study, we managed to: * reduce the gap between opened vs resolved bugs. * avoid too aged bugs. * reduce number of escaped bugs. * increase test coverage by analyzing root cause of bugs from production environment.